Loading...
Hello, I'm

Theo Valembrun IT Specialist & Network Engineer

Passionate IT professional specializing in network infrastructure, system administration, and cybersecurity. I transform complex technical challenges into streamlined solutions that drive business success.

3+ Years Experience
99.5% Network Uptime
500+ Users Supported
Get In Touch View My Work
Theo Valembrun - IT Specialist
About Me

Building Digital Excellence

Dedicated to creating robust IT solutions that empower businesses and enhance user experiences

As an IT Specialist with over 3 years of experience in network operations and system administration, I've dedicated my career to mastering the intricate world of technology infrastructure. My journey began at Digicel Group, where I honed my skills in customer support before transitioning into specialized IT roles.

I excel at managing complex network infrastructures, proactively resolving incidents, and providing top-tier technical support. My expertise spans network service provisioning, system administration, and enhancing security for enterprise clients, consistently achieving 99.5% network uptime.

Currently pursuing advanced certifications including CCNA, Microsoft Azure, and CompTIA Security+, I'm committed to staying at the forefront of technological innovation and best practices.

Education

Bachelor's in Computer Science (In Progress)

Associate's in Computer Networking

Certifications

5 Completed, 4 In Progress

Cisco, Microsoft, Google certified

Core Expertise

Network Administration System Administration Cybersecurity Cloud Computing CCTV

Technologies

Cisco Microsoft Azure Linux SolarWinds AudioCodes
Technical Skills

Expertise & Technologies

Comprehensive technical skills developed through hands-on experience and continuous learning

Network Infrastructure

Advanced networking protocols, routing, switching, and network security implementation

Cisco BGP/OSPF VPN DNS/DHCP

System Administration

Server management, virtualization, and enterprise system deployment

Windows Server Linux Active Directory Group Policy

Cybersecurity

Security protocols, threat assessment, and incident response management

Firewalls IDS/IPS Security Auditing Compliance

Cloud Technologies

Cloud infrastructure management and deployment strategies

Microsoft Azure Virtual Networks Identity Management Cloud Security

Monitoring & Analytics

Network monitoring, performance analysis, and optimization

SolarWinds PRTG SNMP Performance Tuning

Technical Support

Customer service, ticketing systems, and issue resolution

Zendesk ServiceDesk Remote Support Documentation
Portfolio

Featured Projects & Achievements

Showcasing real-world implementations and technical solutions

Network Monitoring & Troubleshooting

Deployed comprehensive network infrastructure with VMware vSphere ESXi 7, implementing Active Directory domain management and optimizing network performance monitoring.

VMware ESXi 7 Active Directory PRTG GLPI DNS/DHCP
Jul-Aug 2023
100% Monitoring Coverage

Multi-Branch Network Implementation

Designed and implemented secure network architecture across multiple branch offices with VPN connections, server infrastructure, and comprehensive cybersecurity measures.

Cisco Routers Layer 2/3 Switches GRE Tunneling Firewalls VPN
Aug-Sep 2023
Multi-Branch Connectivity

Customer Support Optimization

Streamlined support processes across multiple platforms, serving 500+ users with 95% satisfaction rate and reduced resolution time.

Zendesk Multi-channel Support Process Optimization SLA Management
95% Satisfaction
500+ Users Supported
Career Journey

Professional Experience

A progressive career in IT infrastructure and network operations

CCTV Technician

Brasserie de la Couronne S.A. Oct 2025 - Present

Installing, maintaining, and planning enterprise CCTV deployments and supporting network infrastructure for a large-scale beverage facility, securing remote access and storage in line with site security policies.

  • Mounted IP cameras, ran Ethernet cabling, and configured NVRs with secure remote-access gateways to deliver high-quality video feeds.
  • Diagnosed image loss and hardware faults, repaired terminations, staged firmware updates, and hardened storage retention policies to keep surveillance online.
  • Designed rollout plans, optimized camera placement, and tuned motion profiles while balancing PoE loads, VLAN segmentation, and storage capacity.
Video Surveillance PoE Switching VLAN Design Network Video Recorders Structured Cabling

FWI CCTECH B2B/ICT Executive

Digicel Group Aug 2024 - Oct 2025

Leading network infrastructure management for enterprise clients, ensuring optimal performance and security of critical business systems.

  • Maintained 99.5% network uptime for 50+ B2B clients
  • Monitored critical IT infrastructure proactively to prevent outages and minimize user disruption, ensuring high system availability.
  • Collaborated with field engineers and external providers for swift issue resolution
SolarWinds Zendesk Network Security VPN Management

BPO Digital Agent

Digicel Group Jun 2024 - Jul 2024

Delivered exceptional customer support via digital platforms, focusing on service quality and customer satisfaction.

  • Achieved 95% customer satisfaction rating
  • Handled 50+ daily customer interactions across multiple channels
  • Contributed to process improvements increasing team efficiency
ServiceDesk Live Chat CRM Systems Ticketing

Customer Care Agent

Digicel Group Feb 2023 - May 2024

Provided comprehensive customer support across multiple platforms, building strong foundation in technical communication.

  • Supported 500+ customers across phone and digital channels
  • Maintained detailed interaction records improving service quality
  • Consistently met SLA requirements with 98% on-time resolution
Multi-channel Support Social Media Documentation Process Improvement
Credentials

Professional Certifications

Continuous learning and professional development in cutting-edge technologies

In Progress

Cisco Certified Network Associate (CCNA)

In Progress

Microsoft Azure Administrator Associate (AZ-104)

In Progress

CompTIA Security+ (SY0-701)

In Progress

ITIL 4 Foundation

In Progress

Completed

Career Essentials in System Administration

February 2024

CCNA: Enterprise Networking, Security, and Automation

November 2023

CCNA: Switching, Routing, and Wireless Essentials

November 2023

CCNA: Introduction to Networks

October 2023

Google IT Support Professional Certificate

September 2022
Get In Touch

Let's Work Together

Ready to get started?

Choose your preferred way to reach out, and I'll get back to you as soon as possible.

Email Me Call Me