Theo Valembrun IT Specialist & Network Engineer
Passionate IT professional specializing in network infrastructure, system administration, and cybersecurity. I transform complex technical challenges into streamlined solutions that drive business success.
Building Digital Excellence
Dedicated to creating robust IT solutions that empower businesses and enhance user experiences
As an IT Specialist with over 3 years of experience in network operations and system administration, I've dedicated my career to mastering the intricate world of technology infrastructure. My journey began at Digicel Group, where I honed my skills in customer support before transitioning into specialized IT roles.
I excel at managing complex network infrastructures, proactively resolving incidents, and providing top-tier technical support. My expertise spans network service provisioning, system administration, and enhancing security for enterprise clients, consistently achieving 99.5% network uptime.
Currently pursuing advanced certifications including CCNA, Microsoft Azure, and CompTIA Security+, I'm committed to staying at the forefront of technological innovation and best practices.
Education
Bachelor's in Computer Science (In Progress)
Associate's in Computer Networking
Certifications
5 Completed, 4 In Progress
Cisco, Microsoft, Google certified
Core Expertise
Technologies
Expertise & Technologies
Comprehensive technical skills developed through hands-on experience and continuous learning
Network Infrastructure
Advanced networking protocols, routing, switching, and network security implementation
System Administration
Server management, virtualization, and enterprise system deployment
Cybersecurity
Security protocols, threat assessment, and incident response management
Cloud Technologies
Cloud infrastructure management and deployment strategies
Monitoring & Analytics
Network monitoring, performance analysis, and optimization
Technical Support
Customer service, ticketing systems, and issue resolution
Featured Projects & Achievements
Showcasing real-world implementations and technical solutions
Network Monitoring & Troubleshooting
Deployed comprehensive network infrastructure with VMware vSphere ESXi 7, implementing Active Directory domain management and optimizing network performance monitoring.
Multi-Branch Network Implementation
Designed and implemented secure network architecture across multiple branch offices with VPN connections, server infrastructure, and comprehensive cybersecurity measures.
Customer Support Optimization
Streamlined support processes across multiple platforms, serving 500+ users with 95% satisfaction rate and reduced resolution time.
Professional Experience
A progressive career in IT infrastructure and network operations
FWI CCTECH B2B/ICT Executive
Digicel Group Aug 2024 - PresentLeading network infrastructure management for enterprise clients, ensuring optimal performance and security of critical business systems.
- Maintained 99.5% network uptime for 50+ B2B clients
- Monitored critical IT infrastructure proactively to prevent outages and minimize user disruption, ensuring high system availability.
- Collaborated with field engineers and external providers for swift issue resolution
BPO Digital Agent
Digicel Group Jun 2024 - Jul 2024Delivered exceptional customer support via digital platforms, focusing on service quality and customer satisfaction.
- Achieved 95% customer satisfaction rating
- Handled 50+ daily customer interactions across multiple channels
- Contributed to process improvements increasing team efficiency
Customer Care Agent
Digicel Group Feb 2023 - May 2024Provided comprehensive customer support across multiple platforms, building strong foundation in technical communication.
- Supported 500+ customers across phone and digital channels
- Maintained detailed interaction records improving service quality
- Consistently met SLA requirements with 98% on-time resolution
Professional Certifications
Continuous learning and professional development in cutting-edge technologies
In Progress
Cisco Certified Network Associate (CCNA)
In ProgressMicrosoft Azure Administrator Associate (AZ-104)
In ProgressCompTIA Security+ (SY0-701)
In ProgressITIL 4 Foundation
In ProgressCompleted
Career Essentials in System Administration
February 2024CCNA: Enterprise Networking, Security, and Automation
November 2023CCNA: Switching, Routing, and Wireless Essentials
November 2023CCNA: Introduction to Networks
October 2023Google IT Support Professional Certificate
September 2022Let's Work Together
Ready to discuss your next project or explore collaboration opportunities
Location
Port-au-Prince, Haiti
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